Contact Us

Need to contact the team behind this site? This page explains what we can help with, what to include in your message, and who to approach when your question is really for a casino or a support organisation. We publish research-based guides to betting sites and casinos not on GamStop for readers in the UK, and we welcome corrections, questions and feedback.

We cannot see your casino account or act as the operator's customer service. If you have a problem with a payment, a bonus or a withdrawal, the sections below show the fastest route to a proper answer.

What we can help with

• Corrections: a bonus term, payment detail or licensing statement on our pages looks out of date or wrong.
• Questions about our content: how we compare operators, what a term such as wagering or a withdrawal limit means, or where to find a guide.
• Feedback: something was unclear, missing or hard to use on a phone.
• Business or editorial enquiries: partnership, press or data requests.
• Site issues: a broken link, a page that will not load or a formatting fault.

What we cannot do

• Resolve a dispute with a casino or reverse a decision on your account.
• Guarantee a withdrawal, a bonus payout or an outcome with any operator.
• Give financial, legal or debt advice.
• Remove you from GAMSTOP or help you get around an exclusion.

On that last point: if you have registered with GAMSTOP, that is a decision to protect yourself, and we will not help undermine it. Our responsible gambling page lists tools and support that can help.

How to write to us so we can help quickly

1. Give the page address or title you are asking about.
2. Quote the sentence, figure or term you think is wrong.
3. Say what you believe is correct and, if you can, where you saw it, such as the operator's own terms page. Screenshots with the date help.
4. Tell us the date you checked. Bonus terms change, so the date matters.
5. Leave out passwords, full card numbers and identity documents. We never need them.

Use the contact details shown in the site footer or on the contact form, if one is displayed. We do not publish a phone line or response-time promise here, because we cannot verify one. We read every message, but we cannot promise a reply to each.

Problem with a casino? Go to the operator first

For anything involving your account, the operator is the right first contact. Typical steps:

1. Use the live chat or email address on the casino's own site and keep a copy of the conversation.
2. Quote your username, transaction date, amount in pounds and any reference number.
3. Check the bonus and withdrawal terms you accepted. Wagering requirements, maximum bet rules, expiry dates and cashout caps are common reasons a payout is delayed or reduced.
4. Be ready for identity and source-of-funds checks. Delays often come from missing or unclear documents.
5. If the reply is unsatisfactory, use the casino's formal complaints procedure and ask for a written final response.

Operators outside the UK Gambling Commission regime are not covered by the same complaint routes as licensed British sites. Many hold overseas licences, and the dispute options linked to those licences vary. Check the licence details on the operator's site and read how complaints are escalated before you deposit.

Casinos we feature

Our main list of non GamStop casinos currently covers Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Each is ranked by our editorial rating, which is our own assessment and not a customer-review score. If you spot a changed offer or a term that differs from what we show, tell us and include the operator name.

Welcome offers are advertised by the casinos and carry conditions such as wagering, time limits and caps. Read the full terms on the operator's site before you sign up. Some offers are shown in euros or dollars, so check currency conversion and whether a GBP account is available.

If gambling is causing you harm

Please do not wait for a reply from us. GamCare runs a free National Gambling Helpline on 0808 8020 133 and offers online chat. You can also use deposit and loss limits, self-exclusion and gambling blocking software. These tools work best when set up before you play.

About our independence

We may earn commission if you join an operator through links on this site. That does not buy a higher ranking, and writing to us will not change a rating either. Evidence will. You can read more on our About Us page and in our terms and conditions. Facts on this site were last checked on 1 October 2026.

Privacy when you contact us

Share only what is needed to answer your question. We use your details to reply and to improve our pages. For how information is handled, see the terms page linked above. Readers must be 18 or over.